FAQ’s

PATIENT CARE

What does it mean when my gums bleed when I brush and floss?

This is a warning sign that gum disease is present and needs to be treated by a dental hygienist. Gum disease is what leads to tooth loss and failure of dental treatment. This frequently occurs in the absence of pain, making it an important first symptom in detecting the disease.

There are so many different toothbrushes on the market today. How do I know which one is the right one for me?

This is a good question, which we hear daily. The brand of the toothbrush is not nearly as critical as the type of bristle, the size and shape of the head and how frequently you replace your brush.

We recommend a soft bristled brush. The soft bristles are most important for the health of your gums.

A small head allows you to get around each tooth more completely and is less likely to injure your gums. Daily frequency of brushing and replacement with a new brush are much more important issues than the brand you choose.

We recommend replacing your brush at least once a month.

What is Tooth Decay?

Decay is the destruction of tooth structure. Decay occurs when plaque, the sticky substance that forms on teeth, combines with the sugars and / or starches of the foods that we eat. This combination produces acids that attack tooth structure. The best way to prevent tooth decay is by brushing twice a day and flossing daily, and monitoring sugar intake and dietary habits.

At what age should I start bringing my child to the dentist?

It is never too early to get a child acquainted with their dental team. Most children have some teeth by age one and most of their baby teeth by age two. Decay can start within months of eruption and accidents can occur anytime. It is recommended that children start coming to the dentist between age one and two for a chair ride and an oral exam.

Our office offers free first visit appointments to patients age 3 and under , to encourage patients and their parents to have early dental education and intervention, and a healthy relationship with their dental team.

When should my child first use toothpaste and how much should I really use?

Removing food and plaque from the teeth and gums should be done routinely as the first tooth erupts; however a cloth or soft-bristled toothbrush dampened with water is only necessary in the early stages. As your child gets older he or she can use a “training toothpaste” that is non-fluoridated up to age 3. At or around the third birthday, your child should transition to fluoridated toothpaste that is flavored especially for children when they are able to expectorate.

Try to avoid minty flavors which can be perceived as “too spicy” or “burning” to your child’s tongue. When applying the toothpaste, only the bristles should be coated thinly; unlike the large, swooping ribbon of paste that is shown on commercials.

Why do I need an exam if I wear a denture?

Oral health is concerned with the entire mouth. During your dental examination, your dentist will inspect a number of important areas and functions of your mouth to identify and diagnose any problems.
Your dentist will also check the condition and fit of any dental prosthesis (i.e. denture).
The health of the mouth is linked to the body.

Your dentist is trained to identify early signs of disease in the mouth that could relate to other health issues such as cardiovascular disease and diabetes. The dental exam also plays a significant role in the early detection of oral cancer.

I really don't like visiting the dentist. Is there anything you can do to help me relax?

We understand many people have concerns about having their teeth worked on. So, we strive to create a relaxing atmosphere. Our dental team strongly encourages our patients to communicate with us their personal preferences for a relaxing environment. Televisions and stereos are mounted in all of our rooms to provide entertainment and distraction, but every individual is different.

If you prefer a quiet room, please let our team know, or if you prefer to bring your own IPod and headphones in for relaxation, we will work with you. For more severe dental anxiety, our dentists can offer forms of oral sedation in our clinic to aid with pharmacological relaxation. IV sedation is also available at our clinic on an occasional basis for complex procedures.

Is whitening safe for my teeth?

Yes. Although teeth whitening seems relatively new, whitening agents have been used in dentistry for many years. They are usually peroxide based, and can be very successful when used as directed. Some patients with nerve exposure notice sensitivity, but this can be managed by our dental team’s expertise. Don’t wait for that beautiful smile any longer.

PATIENT SAFETY

What precautions do you take to ensure patient safety?

Our entire practice team is well trained in state-of-the-art sanitation techniques designed to ensure patient safety. This goes beyond wearing gloves and facemasks to prevent passing germs, and includes a specialized sanitation center and a water filtration system guaranteeing a fresh water source for each patient.

How safe are x-rays? Why do you leave the room when taking x-rays on me?

Dentist will prescribed x-rays only when needed – client specific. Improved digital x-rays technology means up to 80% less radiation exposure vs old conventional manually chemically processing of x-rays. We step out of the room to activate x-ray tubing and there is no residual radiation left in the room after. Did you know? One standard hospital full body CT scan, has the same radiation equivalent of 1,000 dental Xrays.

TREATMENT COSTS AND INSURANCE

What if I have no Dental Insurance?

We accept, MasterCard, Visa, Interac or Cash. We also have a Dental Finance Program which you can apply for.

Will my insurance cover my appointment/treatment?

Everyone’s insurance plans are different. Therefore, our office can provide a copy of your Treatment Plan that has been set out by your Dentist. You can then use this information to contact your Insurance company, prior to treatment, to be informed of what is covered and what is not. If you have any additional questions or concerns, our receptionists would be happy to assist you regarding appointments and fees.

Your insurance is a contract set up between you, your employer and the insurance company. Due to patient privacy rules, we, as your care providers, have limited access to the details of your insurance so we recommend that you be aware of the limitations of your insurance.

What is a pre-determination?

A pre-determination is an estimate of what treatment costs your dental plan will cover and what you will be responsible for. Our dental office will submit an outline of the proposed treatment to your dental plan provider prior to proceeding with major treatment (ie. Crowns, bridges, root canals, implants etc). It is an estimate only and does not guarantee the final costs you will be responsible for paying.

It is important for you to be well informed on your plan coverage. Check with your dental plan provider to clarify when a pre-determination is required. Some plans may only reimburse some services if a pre-determination is received in advance of treatment. Also be aware that pre-determinations may be valid for a limited time; what is covered can change if you reach the financial limits of your plan; and/or other changes can occur to your plan before treatment is completed.

The final treatment coverage is determined by your dental plan carrier. Any costs not covered are your responsibility.

What is dual coverage?

Dual coverage is when you are covered by two separate dental plans, such as your own plan and a spouse’s or a partner’s. It is likely that one plan provides the primary coverage while the second provides some additional support. This does not mean that you will always have 100 percent coverage. Dental plans generally cover a percentage of treatment and the patient is responsible for the remaining portion—the co-payment. This is particularly true if both you and your spouse/partner are covered by the same plan.

Can I get an estimate for treatment before going to the dentist?

Yes. Treatment recommendations are developed by the dentist beginning with an examination of the mouth. The dentist will examine the patient, review their health history, and discuss any symptoms or concerns the patient may be experiencing. If your dentist identifies an issue in your mouth, they will discuss this with you along with their treatment recommendations.

Depending on the treatment options presented, further discussions related to materials, the extent of the care required, whether or not laboratory fees factor into care, etc. can influence the estimate.

Your dentist can work with you to review treatment alternatives and provide a cost estimate for the treatment plan before proceeding. Note: A dentist can only provide an estimate. As with any medical-based procedure treatment planning can change over the course of treatment; this can have an influence on cost.

How are dental fees determined?

Dental offices are similar to medical clinics and must adhere to strict regulatory standards in the interest of ensuring the highest level of patient safety and care. Dentists are essentially running mini hospitals and are responsible for a number of costs related to operating their dental office.

Specialized equipment; sterilization and safety protocols; hiring trained and licensed staff; and ongoing continuing education for the dental team all factor into the cost of dental care. External lab costs, materials used in treatment, the complexity of the treatment, practice location are also among considerations in determining costs.

Dentists have to consider such factors to determine the cost to deliver treatment for their office. Operating costs will vary between dental offices as well as provincially. However at Lakeview Dental we use the Manitoba Dental Association Fee Guide for General Practitioners. This Fee Guide is updated once a year.

BOOKING APPOINTMENTS

What do I do if I have an emergency when the office is closed?

In case of a true dental emergency, please contact our Office for Emergency Care at 1-204-642-8393 for further information.

Can you see my whole family at one time?

We will always try our best to accommodate your scheduling needs. When at all possible, we will book family appointments together. If the time does not allow for this, we will work with you to find a time that is most convenient.

Is there a charge for missed appointment?

If an appointment is missed, a fee of $75.90 will be charged to your account. Fee must be paid in full prior to any future appointments can be made.

How much is one unit of time?

One unit of time is 15 minutes. Units of time are a value used to evaluate treatment done, and fees that are to be applied.

Are you currently taking new patients?

Yes. We are accepting new patients of all ages. To book an appointment, contact our clinic at 1-204-642-8393.

Do you accept emergency/same day patients?

Yes. Our office does its best to allocate time daily to accommodate potential emergency patients. All patients, new or existing, are always encouraged to contact our clinic at first sign of a dental issue, and we will do our best to have you seen as soon as is necessary. To book an appointment, contact our clinic at 1-204-642-8393.

Why is it important to keep scheduled dental appointments?

Hygiene and treatment appointments are made to accommodate your oral and health care needs. Lapses in treatment will negatively affect your oral and in turn your overall health. Recommended time lines in hygiene treatment are customized to fit your specific to oral health care needs. Should you need to cancel your appointment we require 24hr notification or the patient will be charged a fee.